Job Description
Enrollment Benefits Specialist
locations
US Remote
time type
Full time
job requisition id
R6519
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate’s supervisors are promoted from within the company.
Location
Must be located within the Continental United States
Summary of Role
Our Enrollment Benefits Specialist play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system.
As an enrollment specialist, you will answer member questions about the various benefit options our members are being offered and assist them in accessing the systems to enroll. They are required to interface with many internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review.
If you are someone who thrives in making a difference by helping others, have benefits experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want – apply today!
Your Success
As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.
Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.
Invested in you
At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.
Pay Rate
Hourly rate starting at $19.00.
Hours/Shift
This position is full-time (40 hours/week) Monday – Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.
Job Summary
- Professionally answers incoming calls and respond to member inquiries.
- Look up eligibility and enrollment rules in Benefit administration platforms.
- Update enrollment systems with member information as per plan and enrollment rules.
- Provide guidance to members on open enrollment issues, questions and concerns about benefit options.
- Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
- Educate customers on health benefits options and programs offered by their employer
- Answer customer questions related to Benefit Plans (i.e. medical, dental, life, STD, LTD), consumer-driven health plans, FSAs, provider selection, qualifying life events and the open enrollment process
- Place outbound follow up calls for issues that can not be resolved during the initial call
Minimum Requirements
- Bachelor’s Degree or other applicable work experience.
- 3 years prior benefits experience preferred
- Strong communication skills and phone etiquette
- Excellent customer service and customer resolution skills
- Experience with Microsoft Word and Excel