Make a difference in students’ lives as an Enrollment Call Center Agent with Liberty University Online Academy (LUOA). This role combines admissions and academic advising support, guiding prospective and current students through every stage of their journey—all from the comfort of your home.
About Liberty University Online Academy (LUOA)
Liberty University, located in Lynchburg, VA, has been Training Champions for Christ since 1971. Through LUOA, we extend our mission online, offering flexible, high-quality education to students nationwide. With over 700 programs of study across all levels, Liberty equips students with the knowledge, skills, and values they need to impact tomorrow’s world.
Schedule
- Full-time, remote position
- Shifts may fall within:
- Mon–Fri: 8:00 AM – 9:00 PM EST
- Sat: 8:30 AM – 6:00 PM EST
- Sun: 12:00 PM – 6:00 PM EST
- Occasional overtime during peak seasons
What You’ll Do
Admissions Counselor
- Provide excellent customer service via phone and email
- Convert inquiries into enrollments by guiding families through admissions
- Counsel applicants on requirements, transcripts, and placement test scores
- Record interactions and register applicants using internal systems
- Troubleshoot technical or enrollment issues and host family enrollment meetings
Academic Advisor
- Support students and parents with academic and administrative questions
- Resolve issues quickly by connecting families to appropriate resources
- Foster long-term retention by building trust and rapport
- Use multiple systems to ensure accurate, timely student support
- Maintain high levels of communication across phone and email
What You Need
- Progress toward a college degree required; sales or advising background preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Ability to multitask, adapt to change, and stay organized in a fast-paced setting
- Prior experience in advising, contact centers, or customer acquisition is a plus
- Must have reliable wired broadband internet (satellite connections not compatible)
Compensation
- Starting pay rate: $17.50 per hour
Benefits
- Full-time role with growth opportunities at Liberty University
- Flexible remote work with a supportive team
- Paid training and professional development opportunities
- Join a values-driven institution dedicated to education and student success
Help students take their next step toward a brighter future while building your own career with Liberty University Online Academy.
Happy Hunting,
~Two Chicks…