Job Description
Enrollment Counselor
at Outlier.org (View all jobs)
Remote
What We Do
Outlier.org (from the co-founder of MasterClass) is reimagining higher education as a resource that is accessible, equitable, and affordable for everyone. We have developed the world’s best online, for-credit university-level courses, taught by some of the most celebrated educators in the world. Our courses employ cinematic content powered by cutting-edge cognitive science to create an immersive, student-friendly learning experience that delivers game-changing student success levels. We are a quickly-growing team working on a dual mission: Increase access to quality college education and dramatically reduce student debt.
Who We Are
Outliers are kind, curious, competent, creative, and resourceful. We are a passionate multidisciplinary team working to increase access to quality education for everyone. We believe in using the scientific method and evidence-based conclusions. We respect intuition and art. We give credit where credit is due. We hold one another to high standards. We value constructive feedback. We love to try new things. We take our work seriously, not ourselves. We work hard and go above-and-beyond to ensure great student outcomes and we strongly believe in taking care of ourselves and making sure we stay healthy to continue to pursue our mission as best we can.
Are you an Outlier?
About the Role
We’re looking for an energetic, self-motivated Enrollment Counselor to provide consultative support to prospective Outlier students across various channels. In this role, you will manage inbound and outbound touchpoints with students to learn about their academic goals, share information about Outlier’s larger credential programs (certificates and degrees), and work through specific questions and/or obstacles. Our ideal candidate is a skilled, empathetic communicator with strong problem-solving and organizational skills and a passion for Outlier’s mission of increasing access to affordable, high-quality education.
This role reports to the Director of Student Success Operations and is a remote, full-time position.
What You’ll Do
- Conduct inbound and outbound conversations with prospective students across various communication channels (live chat, SMS, email, phone, webinar) in support of company acquisition goals
- Qualify students in your pipeline based on their academic goals and interests while conveying Outlier’s value proposition and responding to specific questions and/or obstacles
- Maintain a high level of organization in a heavy multitasking environment – ensure your efforts and learnings are clearly documented, and your follow through with students is consistent and timely
- Share and advocate for common student needs, priorities, and concerns with internal teams to help evolve Outlier’s packaging and positioning in the market
- Maintain exceptional levels of customer service in your interactions, building trust and rapport with every student you engage
- Exhibit a growth mindset – continuously look for ways to improve your workflow, communication, and/or Outlier’s available resources to prospective students
- Become an expert on the Outlier student experience and product
Who You Are
- 1+ years of experience in D2C sales, recruitment, or related function in a fast-paced, high-growth environment (tech / startup experience a MAJOR plus)
- Exceptional verbal and written communication, listening, and interpersonal skills
- Strong phone presence with a knack for building rapport quickly and establishing trust
- Team player mentality with the ability to work independently and raise your hand for help when needed
- Excellent organization skills including prioritization, scheduling, and time management
- Coachable, self-motivated, curious, and resilient with a desire to grow your career at a mission-driven company
- Experience using CRM and/or ticketing software and outbound sales techniques (prospecting, cold calling, emailing, etc.)
Benefits
Medical, Dental, Vision, Employee Assistance Program, 401k, Equity, Voluntary Benefits (Pet Insurance, STD/LTD, Legal Services), Flexible Paid Time Off Policy
Please note: Outlier.org hopes to recruit and advance qualified minorities, women, LGBTQ, persons with disabilities, and veterans, among otherswe welcome and encourage all applicants. One of Outlier.org’s goals is for our team and culture to reflect the diverse student populations we serve. We remain committed to recognizing the best talent wherever it may be.
We are an Equal Employment Opportunity (EEO) Employer. It has been and will continue to be a fundamental policy of Outlier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, layoff, termination, working conditions, transfer, job assignment, and benefits.