Job Description
Enrollment Specialist
At Academic Partnerships, we drive change through innovation in online education using the strengths, experience, and creativity of our people. As a leader in online program management, we are focused on facilitating the goal of scalable online program success for our university partners and the students they servefrom the dream of a degree to a bold reality. Our company is built on the foundation of our mission – to expand access to top-quality, affordable and workforce relevant degree programs that serve career pathways. Come join a company that helps make dreams into reality!
We’re growing our Student Enrollment Services Team and are hiring Remote Enrollment Specialists in Florida.
The Remote Enrollment Specialists work from a home office environment and represents one of our university partners and share information about online Bachelors, Masters, and Doctoral degrees to potential students via phone, email, and SMS.
Responsibilities Include:
- Proactively engage prospective students in a goal oriented, metrics driven environment.
- Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students
- Provide a high-touch experience with students, while encouraging the pursuit of their educational goals.
- Utilize a collaborative approach connecting students with experts, as to resolve student concerns.
- Become a subject-matter-expert through continuous process and product knowledge improvement, while representing universities and supporting prospective / continuing students.
Qualifications Include:
- Bachelor’s degree or higher.
- 3 or more years of experience in inside sales, call center, recruitment, or student enrollment services.
- Demonstrated ability to offer world-class customer service and a passion to go above and beyond customer expectations.
- Excellent verbal and written communication skills via phone, text, and email.
- Goal oriented and competitive by setting and achieving both personal and team goals.
- Strong expertise with MS Office, specifically Word and Excel, efficient in learning new software.
- Flexible to work various shifts that may include nights, weekends, and overtime.