Step into a fully remote role where you’re not just answering tickets, you’re the go-to partner for high-value dealers who rely on you to keep their business moving. If you’re organized, people-smart, and love solving problems in real time, this one lets you shine and grow.
About Trader Interactive
Trader Interactive is a digital marketplace company focused on making buying and selling a great experience across recreational and commercial industries. As part of the global CAR Group, they operate online marketplaces that connect dealers, buyers, and enthusiasts across multiple countries. The culture is flexible, people-first, and growth-driven, with a strong focus on innovation, collaboration, and doing work that actually moves the needle.
Schedule
- Full-time, remote role based in North America
- Work from home from whichever location fits your lifestyle
- Standard business hours with some flexibility based on team and dealer needs
- Occasional travel for trade shows, conferences, or related events
What You’ll Do
- Serve as a Marketplace VIP / Enterprise Customer Service Representative for dealer clients in both recreational and commercial industries
- Own customer resolution from first contact through to full resolution, ensuring prompt and accurate follow-up
- Partner with the implementation team to support setup and onboarding for select dealer accounts
- Respond to account change requests and handle day-to-day care and maintenance for dealer and client accounts from inception through retention
- Analyze, troubleshoot, and provide recommendations to resolve issues related to advertising performance and account usage
- Manage cases, track issues, and document resolutions to ensure nothing falls through the cracks
- Provide sales support by collaborating closely with sales teams to protect and grow key accounts
- Deliver exceptional customer service through outbound service calls and emails
- Research and resolve customer and consumer concerns quickly and professionally
- Collaborate across teams and departments to drive solutions in a fast-paced environment
What You Need
- High school diploma or equivalent (college-level coursework a plus)
- 0–2 years of customer service experience (any industry)
- Strong computer literacy, including Microsoft Office, Excel, and Google Suite
- Excellent verbal and written communication skills with a professional, clear tone
- Strong interpersonal skills and a customer-first mindset
- Solid analytical, time management, and organizational abilities
- Ability to handle multiple tasks, re-prioritize quickly, and stay focused in a fast-paced remote environment
- Comfort working across teams and thinking on your feet to provide timely solutions
Benefits
- Fully remote role with true work-from-anywhere flexibility within North America
- Up to 31 days of paid time off in your first year, plus flexible leave options
- Full benefits package including medical, dental, and vision
- 401(k) with company match
- Access to LinkedIn Learning and ongoing education to grow your skills and career
- Wellness program and supportive, inclusive culture
- Opportunity to be part of a global digital marketplace group (CAR Group) with potential global collaboration and growth paths
If you want a remote customer service role where your work actually touches big accounts and big outcomes, this is one to jump on.
Happy Hunting,
~Two Chicks…