About the Role
EPIC REVENUE CYCLE & BILLING COACH – OPTIMIZATION
FullyRemote
Learning
Job Type: Full-time
Description
MAKE A DIFFERENCE AT OCHIN
OCHIN is a rapidly growing national nonprofit health IT organization with two decades ofexperiencetransforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.
OCHIN provides leading-edge technology, data analytics, research, and support services to more than 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, workingremotelyacross 49 states. We offer a generous compensation package and are committed to supporting our employees entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to liveour valueseveryday: Learning, Heart, Belonging and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Position Overview
TheEpicRevenue Cycle & Billing Coachsupports OCHIN members in various areas of optimizing Revenue Cycle and Billing. This role works in partnership with the RC Practice Consultant and Billing Consultant to provide member Revenue Cycle/Billing staff with support to strengthen their Revenue Cycle/Billing operations and metrics. The Revenue Cycle & Billing Coach delivers trainings, technical assistance and collaborates with OCHIN staff and OCHIN members to optimize areas of Revenue Cycle and Billing.
The person in this role will possess a customer-service orientation, with enthusiasm for finding solutions and connecting resources in support of health center goals. They will thrive in a fast-paced environment and excel at finding solutions to complicated questions. Excellent training and meeting-facilitation skills are a must with the ability to build relationships with diverse stakeholders. The Revenue Cycle and Billing Coach will partner with the RC Practice Consultant and Billing Consultant to learn from and leverage their knowledge to connect resources and best practices to all aspects of Revenue Cycle staff.
Essential Functions:
- Prepare pre-consultations reports to identify opportunities for improvements and possible solutions.
- Prepare report in preparation of denial analysis.
- Create work queue matrices.
- Deliver Billing Coaching sessions and Revenue Cycle trainings.
- Prepare post training/consult reports.
- Review RC Scorecard with members.
- Perform Financial Cube reviews with members and internal.
- Assist in the design and delivery of trainings via multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually, and by phone.
- Serve as a resource for members on key content areas connecting members with the tools and resources they need to reach their goals.
- Assist in providing technical assistance to members around identified needs.
- Assist in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up.
- Travelmay be required to member sites as needed for consultations, assessments, trainings, etc. up to 40%;but most support is done via Zoom or Teams meetings.
- Develop and maintain positive and professional relationships with partners, management, and employees.
- Embody the organizations culture of service by demonstrating exceptional customer service for internal and external customers.
- Proactively manage work and communications to ensure that activities and projects are meeting stakeholder needs and are moving forward as expected.
- Consistently meet or exceed OCHINs service level expectations (SLEs) with regards to communicating with members and customers.
- Appropriately escalate barriers, risks, and issues in accordance with OCHINs escalation policy.
- Lead change by modeling behavior and influencing partners.
- Collaborate with internal and/or external partners to ensure effective integration of improvements and to foster organizational learning.
- Partner across teams to make recommendations to update best practice workflows.
- Actively pursue continuous learning and professional growth.
- Other duties as assigned.
Requirements
- Minimum of 5 years of Revenue Cycle and Billingexperiencein Ambulatory clinic or Primary Care setting, 10 Years of applicableexperiencedesired.
- Desired Certifications include CPA, BS Accounting.
- Experienceworking in a billing office is required.
- EPIC Certifications in PB/HB Resolute, and PB/HB Claims are highly desired.
- Must have strong understanding of revenue cycle and financial principles.
- Experiencein or with a Federally Qualified Health Center (FQHC) is preferred.
- Experiencein or with Critical Access Hospitals or Rural hospitals is highly desired.
- Experiencewith EHR software, EPIC Resolute is required.
- Experiencewith PB and HB is required andexperiencein PB Claims, HB Claims, SBP, Prelude, Cadence and EpicCare modules a plus.
- Experiencefacilitating in person training is required.
- Experiencefacilitating trainings via Zoom is required.