About the Role
Title: Equipment Service Technician I
Location: Manassas United States
Job Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Summary:
The Field Service Representative for Life Sciences acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.
This is a remote based, customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Greater DC area
What you will do:
- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc.
- Perform minor installations as required. Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
- Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers.
- Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
- Respond to routine Customer and sales questions regarding equipment operation and performance.
- At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
What you will need:
- High School Diploma or GED with minimally two years’ relevant experience required.
- Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.
- Valid driver’s license.
- Excellent interpersonal and Customer communication skills.
- Strong technical and troubleshooting skills (including internet applications and Microsoft products).
- The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
- Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Must live within 50 miles of center of territory.
- Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds. Must be able to be compliant with hospital/customer credentialing requirements.