Job Description
Escalation Response Specialist II
locations
Remote-FL
Remote-GA
Remote-AZ
Remote-MI
Remote-MO
Remote-TX
Remote-NC
time type
Full time
job requisition id 1460036
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Assists with responding to complaints and escalations from members/providers. Supports in handling escalations, handling problem tickets, and providing feedback to senior team members regarding member/provider issues.
Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Healthcare background preferred.