Job Description
Event Specialist – Part Time
Customer Success
Charlotte, North Carolina
Remote, United States
Description
ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, finddemandand drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audiencebehaviorand turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore,Stockholmand Sydney.
Role Overview:
The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite.
Event specialists are responsible for:
- Providing an enhanced ON24 experience for customers and attendees
- Managing live events
- Customer training
- Event troubleshooting and escalation
This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline driven environment are critical components of this role.
ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.
Responsibilities:
- Provide customer trainings prior to live event
- Manage and monitor live event ensuring success
- Perform event related tasks, such as edits, answering audience member technical questions, and other administrative tasks related to role
- Act as product and subject matter expert
- Providing technical support and guidance
- Drive customer satisfaction with excellent customer service
- Perform webinar and virtual event related activities as necessary
- Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends
Skills & Experience:
- Knowledge of live streaming content
- Excellent troubleshooting, problem-solving and strategic thinking skills
- Ability to work independently
- Awareness and understanding of Internet browser software, webcam configurations/set up, and Windows/Apple operating systems
- Well organized and able to provide high quality work 100% of the time
- Ability to work on multiple priorities and/or projects simultaneously
- Sense of urgency to provide a rapid response to client requests
- Excellent listening and communication skills, both verbal and written
The base pay range for this position is $14.00 to $15.00 per hour. This range is not a guarantee of actual compensation that may be earned nor a promise of any specific pay for any specific employee, which is always dependent on relevant experience, education, skills, location, and other applicable factors.