About the Role
Title: Experienced Customer Success Specialist (EN language) (Remote)
Location: Argentina, Remote
Type: Full-time
Workplace: remote
Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 high-spirited professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
We are looking for an Experienced Customer Success Specialist to join our Customer Success Team.
Are you at your strongest while troubleshooting broken websites, and eager to learn more about web hosting? Do you know the difference between index.php, error 403, and SSH (WP-CLI)? Do you know how to move a WordPress website, or better yet, have you done it at your previous job, during your studies, or simply out of curiosity? Do you believe that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?
We’ve got a match!
Are you getting excited? Keep reading to learn more
What you will do:
- Communicate with customers and solve their website-related technical issues via live chat and tickets;
- Be a true ambassador, and show our customers what customer obsession is really about;
- Focus on the customers’ success by offering additional services, tools, and products;
- Dive deep into the world of IT by continuously polishing your technical background;
- Deliver impactful work on a company scale.
What we expect:
- C1 or native written English proficiency (a must);
- Minimum 1-year work experience in the IT field, and/or IT-related studies (a must);
- Experience/strong knowledge in website building, and/or troubleshooting website-related issues (a must);
- Strong interpersonal skills such as proactiveness and empathy;
- Hunger for learning and growing;
- Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends);
- A computer with the following parameters: processor – Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher;
- Ability to boost the internet speed up to 50 Mbps;