About the Role
Title: Experienced Field Investigator – SIU
Location: Jackson United States
Job Description:
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Investigator professional to join our team. The position requires the following, but is not limited to:
- Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business.
- Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion.
- Meet with people involved with claims. Occasionally this may be outside our office environment.
- Increased role as a trainer/resource for branch associates in the Claims Department.
- Analyze and investigate to identify issues which may warrant additional investigation.
Desired Skills & Experience
- Bachelor’s degree or equivalent experience
- Ability to handle conflict comfortable
- Field Claim Rep with Auto and Field experience preferred
- Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents.
- Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment.
- Ability to write reports and compose correspondence.
- Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.
- Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.
- Can tactfully and effectively deal with all types of people.
- Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
- Ability to organize assigned work.
- Ability to maintain a professional image.