Deliver high-quality customer service by handling facilities-related calls and requests in a fast-paced, overnight support environment.
About Circles
Circles, a Sodexo company, is a global leader in concierge and workplace experience services, helping organizations improve employee productivity, customer loyalty, and overall satisfaction. With operations in 11 countries, we provide personal, efficient, and extraordinary service—giving people back the gift of time. Our inclusive culture values self-expression, open communication, and career growth for every employee.
Schedule & Compensation
- Part-time, remote position
- $17/hour
- Friday–Sunday, 10:30 PM–7:00 AM EST
- Open to residents of: AZ, FL, GA, KY, MA, MD, MN, NC, NH, NJ, RI, TX, UT, or VA
What You’ll Do
- Answer inbound calls and emails related to facilities management requests (e.g., office moves, plumbing issues, light bulb changes)
- Assess the nature of the request and dispatch to the appropriate party for resolution
- Ask targeted questions to troubleshoot issues and determine service needs
- Document work orders, set turnaround expectations, and ensure timely reporting
- Identify and communicate trends to leadership
- Manage multiple requests, maintaining an average of 45 requests per day and 70–100 calls per shift
- Follow established policies, efficiency standards, and accuracy requirements
- Support multiple accounts using Circles/Sodexo systems and knowledge base
What You Need
- High school diploma or equivalent
- Strong customer service skills and professional phone presence
- Call center (inbound) or helpdesk experience preferred
- Proficiency with Microsoft Office and data entry
- Excellent listening, multitasking, and communication skills
- Ability to manage time effectively and work independently during overnight shifts
Benefits
- 401(k) with company match
- Generous PTO policy (accrue up to 7.5 days in first year)
- Paid holidays and one annual volunteer day
- Access to discount programs
- Two-week paid sabbatical every five years
- Employee Assistance Program and resource groups for mentorship and development
Join a global leader in concierge and workplace services while providing overnight support that makes a difference for customers and teams.
Happy Hunting,
~Two Chicks…