About the Role
Field Service Technician
Location: Cheyenne United States
Job Description:
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Manager
Your role and responsibilities
In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations. The work model for the role is: remote #LIremote This role is contributing to the electrification division. You will be mainly accountable for: Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform. Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. Acting as trainer when needed, for field service associates and customers.
Qualifications for the role
- Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment.
- Will consider High School Diploma/GED and 2 or more years’ experience.
- Moderate ability to self-Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.