Job Description
Finance Customer Services Representative
Remote
Cape Town, Western Cape, South Africa
Finance
Full time
Valenture Institute partners with the worlds leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes.
As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.
The role:
Were looking for an experienced customer services representative to join our dynamic Finance team based in Cape Town/Remotely.
Day-to-day responsibilities include:
- Responsible for finance customer services function
- Provide telephonic and email customer support to customers.
- Adhere to communication principles.
- Ensure complaints/questions are answered/resolved in a reasonable timeframe.
- Assist customers with any account queries.
- Facilitate the collection of overdue payments, contacting all customers identified in arrears on the AR Age Analysis, resolve reasons for nonpayment and log all customer interactions.
- Transmit letter of demand to all customers in arrears of 60 days
- Report incidents, and manage accordingly.
- Reporting :
- Assists with the compilation of bad debts list.
- Assist with month-end reports pertaining to customer services within the finance department.
Requirements
- Grade 12
- 1-3 Years relevant experience in customer service
- A bookkeeping or accounting diploma would be advantageous
- Bi-lingual, with excellent communication skills essential
Personal Skills & Attributes
- Computer literate – ability to work on Excel, MS Outlook
- Communication (written and verbal)
- Sharing and cooperating
- Work under pressure
- Dealing with changing circumstances
- Attention to detail
- Delivering great customer service