About the Role
Financial Consultant II
Location: CA-Costa Mesa; US Remote
Job Description: **What You’ll Do**
As a **Financial Consultant II** , you will get the opportunity to help our customers live their best lives by providing investment advisory education services in a call center environment to more complicated investment needs or sophisticated investors.
Here are a few examples of the kinds of things you’ll do:
+ Provide customers with information on the options available to them based on an in-depth interview and analysis of their short- and long-term needs, risk tolerance, and time horizon.
+ Identify and deliver appropriate financial solutions to meet the client’s needs spanning a variety of product lines including investment, risk-based, and fee-based solutions.
+ Assist in uncovering current or potential retail customer needs and partnering with appropriate teams as needed.
+ Stay abreast of financial and economic conditions and demonstrate the ability to articulate how that impacts our clients’ investments and goals.
+ Engage customers to build, deepen, and retain relationships with Principal.
+ Deliver a best-in-class experience through effective communication, active listening, and utilizing emotional intelligence to guide customers to their best option for financial success.
+ Take ownership of each customer interaction to understand the root cause of the customer needs.
+ Be astute to pick up on indirect cues during conversation, including identification of gaps in an individual’s personal financial risk profile, to provide a holistic approach to managing that client’s needs in alignment of a ‘One Principal’ culture.
+ Maintain proper documentation, compliance, and risk management standards with each customer interaction.
+ Complete and maintain all required regulatory and compliance related training, licenses, and designations.
+ Close business through timely and frequent follow ups with our prospects and customers.
+ Ensure safe, complete, and accurate handling of all customer data, documents, and applications.
+ Serve as mentor to less experienced staff.
+ May assist in training newer employees and be their first point of contact in answering questions and helping them to resolve issues.
+ May assist in development of strategy with business partners and handle escalated customer or training issues.
+ Perform other job-related duties and projects as needed.
**Who You Are**
+ Bachelor’s degree or equivalent experience plus 4+ years of relevant experience, preferably in the financial services industry.
+ SIE, 6 or 7, and IAR (Investment Advisory Representative) either 66 or 63&65 licensing required.
+ Life & Health licensing preferred or will be expected to obtain in the future.
+ Bilingual in Spanish is preferred.
+ 1+ years of Advisory experience preferred.
+ Excellent written communication skills and ability to establish trust and rapport easily with customers over the phone.
+ Strength in effectively simplifying complex financial concepts while building rapport and credibility with customers.
+ Possess proficiency with computer desktop technology and digital communication mediums.
+ Be able to successfully work independently, be a self-starter, demonstrate attention to detail and confidence in your decisions.
+ Committed to holding yourself to a high degree of integrity, building and sustaining strong trusted partnerships with customers and colleagues, and always acting in the best interest of the customer.
+ Must be adaptable to change and able to work independently with limited information and direction.
+ Strong effectiveness with time management and organizational skills.
+ Thorough knowledge and expertise involving retail investments products as well as employer sponsored retirement plans.
+ Drive to constantly improve the customer experience and comfort working in a collaborative team-based culture.
+ Demonstrate dedication to treating customers in an ethical and empathetic way; this includes possessing a passion to build and maintain relationships with customers and members of their household.
+ Experience providing feedback, mentorship, or training to grow and develop others.