Job Description
Title: Fleet (Asset) Program Specialist – Custom & Bulk
Location: Fair Lawn New Jersey United States of America
JobType: Full time
Category: Customer & Technical Support
Description:
Job Description
C&B Fleet Program Specialist Laboratory Chemicals Division (LCD)
An opportunity exists for a C&B Fleet Program Specialist in the Laboratory Chemicals Division (LCD) of Thermo Fisher Scientific. This position offers the right candidate a key position in the Life Science Solution Group and will provide opportunities for career development and growth. The position is Remote Based in the United States.
The Laboratory Chemicals Divisions (LCD) enables its customers by bringing chemistry to life! Scientific journeys begin with chemicals and end with life-enriching results. Our purpose is to deliver chemicals safely and efficiently, so that our customers can focus on results. Together, we will:
- Become the trusted partner for chemicals in the markets we serve
- Honor our commitments by consistently delivering results
- Become a loved business to work for, and a safe and exciting career destination for outstanding talent.
Want to join a phenomenal team?
Our colleagues play a meaningful role in fulfilling our mission: enable our customers to make the world healthier, cleaner and safer. When you are part of the team at Thermo Fisher Scientific, you ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have impact, and you ll be supported in achieving your career goals.
We are building a team that will help drive the Laboratory Chemicals Division (LCD) forward. LCD is dedicated and hard-working, displays a dedication to ongoing learning and improvement, and we love to infuse fun and creativity into our daily work! Through our Community Action Council and Business Resource Groups, we find opportunities to engage our colleagues beyond their day-to-day jobs and give back to the communities we operate in.
What will you do?:
Customer Returnable Drum fleet support
- Build and update customer fleet health reports and dashboards for all customers.
- Evaluate and report on customer drum fleet health; elevate concerns when customers are at risk of being stocked out.
- Review, evaluate, and take action on customer order reports.
- Support in customer resolution and order entry for drums.
- Maintain accuracy of data for shipment and return of drums.
Customer Orders
- Process customer orders within our business systems (AS400/OMS); take action and perform tasks related to these orders.
- Verify accuracy of customer and order information.
- Monitor backorders every day.
Customer Service
- Provide high level of service, meeting or exceeding the expectations of existing and new customers.
- Collaborate with other internal functions, including sales, service, and management, to ensure high customer service levels; effectively communicate across functions.
- Provide resolution on customer delivery complaints.
- Responsible for interacting daily with customers (internal and external), distributors and sales representatives regarding sales channels, product lines, equipment, descriptions, features, terms and conditions, specifications, warranties, freight terms, deliveries, pricing, policies, freight estimates, inside delivery estimates, returns installation and any other requirements to fulfill the conditions of contacts and orders.
- Support Practical Process Improvement (PPI) methodology and participate in initiatives as required.
Skills and Abilities:
- Asset management experience is preferred.
- Supply chain and planning experience is preferred
- Chemicals manufacturing experience is preferred.
- Ability to develop knowledge of our portfolio.
- Familiarity of Salesforce preferred.
- MS Office products (Excel, Outlook, Teams).
- Strong interpersonal and communication skills (written and verbal).
- Outstanding ability to solve problems.
- Ability to work independently with minimal oversight.
How will you get here:
- An Associate’s degree is required, and a Bachelor’s degree is preferred.
- 3+ years of relevant experience preferred
Knowledge, Skills, Abilities:
- Ability to develop knowledge of our portfolio.
- Familiarity of Salesforce preferred.
- MS Office products (Excel, Outlook, Teams).
- Strong interpersonal and communication skills (written and verbal).
- Outstanding ability to tackle problems.
- Ability to work independently with minimal oversight.