Follow-up Associate I

Job Description

locations: Remote, USA

time type: Full time

Location: Remote, USA

Shift: Monday- Friday, Days, 8.5 hour shift with a 30 minute lunch. Flexible Start time 6AM-9AM according to your time zone.

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Follow-Up Representative will be responsible for supporting the revenue cycle insurance debit balance follow-up function for R1 customer sites across the United States. The primary goal of the Follow-Up Representative is to complete tasks related to timely resolution of client accounts receivable. This role is empowered to use analytical skills to maximize technology to improve financial outcomes.

Responsibilities:

Effectively work with insurance payers/patients via phone and electronically to resolve escalated and complex insurance processing issues and denials to facilitate payment of claims
Review account information and all necessary system applications to determine the next most value-added work activity and thoroughly document all pertinent collection activity performed

Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solution; consider and identify automation and process improvement opportunities; work well in group problem solving environment
Complete special projects/reports to resolve high priority and aged account receivable inventory

Required Qualifications:

High School Diploma or equivalent (GED)
1-2 years’ experience in healthcare AR environment is required
1-2 years’ experience with billing/follow up on claims
Epic experience is preferred
Working knowledge or experience with medical terminology
Ability to execute processes efficiently and maintain highest level of quality

Demonstrates ability to identify and communicate issues
Computer literacy skills, including with an emphasis on proficiency in Excel spreadsheets and Microsoft Office products
Enhanced communication and customer service skills
Ability to be self-directed, coupled with exemplary time management skills and the ability to simultaneously manage multiple tasks

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
401K with Company Match
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
Tuition Reimbursement
Parental Leave

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