Job Description
Title: Fraud Operations Sr Specialist – Card Fraud
Location: Pittsburgh Pennsylvania; Glen Allen, VA, Riverside, RI or Medford, MA United States
Category: Customer Service and Call Center, Fraud Ops
Reference Number: 30167
Job Type: 3RD
Job Description:
Description
The Fraud Operations Senior Specialist is a customer service role within our Card Fraud Operations Call Center. This role is responsible for taking calls from customers, collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast-paced environment. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).
Primary responsibilities include:
- Direct interaction with customers, Contact Center, and branches over the phone via inbound and outbound calls
- Analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
- Managing competing priorities in an accurate and timely manner
- May perform other duties as assigned including trouble shooting operational issues, participation in projects, reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner
Qualifications
- 2+ years, experience in analysis, financial services industry, or business line experience a plus
- Organizational skills
- Solid ability to multi-task
- Solid customer service skills
- Proficiency in PC skills and MS Office
- Solid analytical skills
- Solid knowledge of department computer applications and systems
- Solid written and verbal communication
- Capacity to work independently