Job Description
Title: French Game Master
Location: Remote Remote PL
Game Master
Hours: 19:00 – 03:00 (UK Hours) Monday to Friday
3 months fixed term contract – immediately available
Fully Remote
Full Training Provided
We are currently looking for French Game Masters to join our team! This is a fast-paced role where youll provide first-class Customer Support and ensure a fair, safe, and fun experience for all players. This isn’t just a regular Customer Service job; you will be one of the few specialists with the title of Game Master.
What you will be doing
- You will receive incoming reports from players and collect evidence as part of an investigation.
- You will also answer technical questions, review chat logs and ensure that company policies and fraud prevention measures are adhered to
- You will communicate effectively while working within a dynamic team structure with individual and shared team objectives, as It is your responsibility, as a team member, to ensure the best customer care experience is given to all customers, always.
- Maintaining a world-class, dedicated service, focused on exceptional responses and excellent communication quality.
- Working with your colleagues across the wider customer community to identify any trends in any customer queries.
Requirements
What were looking for
- Native level fluency in French & English, particularly reading & writing.
- Previous experience in a customer care role (contact centre a plus but not essential).
- The ability to analyse and execute technical customer service issues with a focus on providing a superior and positive customer experience & outcomes every time.
- Self-motivated and a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
- Excellent PC/Computer literacy & knowledge.
- An interest in, and an understanding of gaming.
- Experience of MMO and a passionate game.