Job Description
Title: French Customer Support Agent
- Location: Spain
We are looking for a Customer Service Agent (French-speaking) to join our Team based in Barcelona, Spain. You will be providing customer support to our clients in the iGaming industry.
We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a French-speaking Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.
Job responsibilities:
- Communicate with our customers via e-mail and live chat
- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
- Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
Required qualifications:
- Previous experience in the Customer Support industry is an advantage
- IGaming knowledge is not mandatory – our in-house learning program is the best entry point into the industry
- Native in French – both verbal and written, is mandatory
- Excellent written and verbal communication skills
- Great team player and ability to work with autonomy and good initiative
- Can work well under pressure and navigate online on multiple platforms
- Eager to learn and keep up with new updates information in a fast-paced industry
- Adaptability to work some weekends. Operating hours are either afternoon shift 16:00-1:00 or night shift 0:30-8:30.
Job Benefits
- Remote work and allowance
- E-Learning professional development program
- Sports Memberships
- Competitive fixed salary + commissions + bonuses
- Assistance to obtain NIE and SS number for relocating to Spain