Job Description
Genesys Architect – REMOTE
Professional Services | Gold River, CA | Full Time, Contract, and Temp to Perm
Job Description
About Us
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment. If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you’re interested in working for an entrepreneurial company, we may have a home for you.
PTP is looking for a hands-on Senior Genesys Architect to join our Call Center Solutions practice. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Facilitate JAD sessions with customers
- Define business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration and development
- Work closely with Project Manager to ensure on-time, quality delivery
- Assist sales team with customer meeting and technical presentations
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
- Genesys Enterprise Routing solutions
- Genesys T-Server and I-Server integrations
- Genesys Reporting
- Genesys Voice Portal
- Genesys SIP Server
Desired Experience
- Genesys eServices
- Genesys iWD
- Genesys Workforce Management
- Genesys Agent Desktops (GAD and iWS)
- Genesys Info Mart and Interactive Insights
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.