Job Description
German Customer Care Agent – Work From Home
REMOTE CORK, IRELAND
CUSTOMER CARE CUSTOMER SUPPORT
FULL-TIME
We are actively hiring for our International Team (Daytime hours, Mon-Friday).
Zazzle prides itself on creating an amazing, fun, easy, social and reliable service. You must be willing to take a fresh approach as you respond to customer inquiries via e-mail, on the phone, chat or social media. You do not need previous contact centre experience, just a passion for customers!!!
Now, for a bit more about us. You might have heard of Zazzle, and we bet someone you know has used Zazzle. But for the uninitiated, Zazzle is a destination where you can design, sell, and customize thousands of products and designs. Our mission is to enable our users to create almost anything imaginable. We have millions of customers and over 900,000 independent designers on our platform, we’re profitable, and we’re (secretly) a global juggernaut that’s growing like crazy. We have fun, and we lead with empathy. In fact, leading with heart is one of our values.
What will Zazzle offer you?
- Overall, this position requires that you can easily adapt to our delight philosophy and provide outstanding customer service to every customer, every day.
- Competitive salary
- Employee discounts for our website
- Health insurance and more great benefits
- Dynamic, diverse and fun work environment
- World class training program with ongoing support
- Health & Wellbeing seminars & support
- Referral bonuses
Minimum Requirements:
- Excellent written and spoken English
- Fluent in German
- The applicant must be a resident of Republic of Ireland
- Excellent IT and typing skills
- Proven success of managing difficult customer situations
- Team oriented and works well with others
- Quick learner and able to apply techniques in a fast-paced, high pressure and demanding environment
- Strong attention to detail, can multi-task and is organised
- Zazzle has also been nominated in the following categories by CCMA Ireland for 2019:
- Best Customer Experience
- Training & Development Programme
- Contact Centre of the Year (medium sized business)
Responsibilities:
- Communicate with our customers to ensure they are completely satisfied with their Zazzle experience
- Methods include: e-mails, phones and chat (as well as social media)
- Help customers in a professional and timely manner including but not limited to:
- Process return orders
- Cancellations
- Replacements
- Promotional offers
- Order updates
- Design help
- Website navigation
- Exude confidence with a professional demeanour
- Understand and preserve company goals as well as drive and motivate fellow team members to delight our customers
- Other duties as required
We celebrate and embrace the uniqueness and creativity of our teammates, designers, makers, and partners! We strive to continuously build a diverse and inclusive culture and community that empowers all of our teammates to be authentic and achieve their true potential. You’ll be joining Zazzle at a very exciting time in our growth and playing a significant role in our success. This is a true opportunity for your own personal growth, an opportunity to be innovative and creative, and truly make a difference in our future.