Job Description
Group Rooms Coordinator
This is a full-time position.
GROUP ROOMS COORDINATOR
Join our team as Group Rooms Coordinator and become one of the authors of our story. As part of the Auberge family, you will be responsible for supporting our sales, events, reservations, and revenue management teams. This role is responsible for accurate and detailed entry of rooming lists, reporting, billing, amenity coordination and communicating with various departments. He or she is required to cultivate and maintain effective relationships with all associates throughout the Auberge Resorts Collection. We are looking for a self-starter with strong and clear communication, interpersonal, and organizational skills, attention to detail, accuracy, kindness, and flexibility. This person will thrive in a fast-paced, ever-changing work environment.
KEY RESPONSIBILITIES
- Assist with reservation extensions, extension requests, and additional room requests.
- Create IPO reservations that come via email requests and email manual confirmations.
- Ensure all definite contract details are noted in Delphi and in Opera.
- Send updated rooming list, Pickup, and Block info report with each change/request.
- Facilitate weekly pickup meeting with the revenue management team maximizing hotel room revenue and occupancy numbers.
- Attend Resume Meetings.
- Ensure appropriate guest/group contact follow-up takes place in a timely and proper fashion, in accordance with the standard operating procedures.
REQUIRED QUALIFICATIONS
- Must be willing to work a flexible schedule, and be available to work evenings, weekends and holidays.
- Must be a cultural ambassador and participate positively in a sales team environment.
- Minimum of 2 years sales and customer service experience.
- Minimum of 1 year Opera PMS Experience.
- Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
- Must have a quiet, dedicated work space, free of distractions.
- Must be able to type 35 wpm.
PREFERRED QUALIFICATIONS
- Group Rooms Coordinator experience preferred.
- Google Docs, Navis Certification & Software knowledge.