Job Description
Growth Development Manager – US REMOTE
Remote /
Marketing /
Full-Time
About Foodsmart
Foodsmart is looking for dynamic and self motivated people who are passionate about helping people live healthier lives through technology, food and food education. Foodsmart makes eating well simple to help people live longer, happier lives. We work with employers and health plans to make this a reality. Our Registered Dietitians work with individuals to create personalized meal plans and nutrition guidance, backed by our Foodsmart platform available on mobile and web, that create sustainable eating behavior change. Our integrated healthy food marketplace, including partners such as Walmart, Instacart, Grubhub, and others, allow individuals to go from meal planning to grocery delivery in minutes. We’ve been published in major clinical publications, and currently serve >20% of the Fortune 500 and 4 out of 5 major health plans. We are a Series C startup based in San Francisco but support a remote working model. Are you ready to join our team and help solve one of the biggest problems facing the world today?
About the Role
This role will manage a team of inbound and outbound development reps (clinical and sales), whose roles are to connect with potential patients and schedule them for appointments with our registered dietitians to help them along their well-being journey. Your job will be to manage a team of 10-15 reps, recruit, and train the reps so that they hit various performance metrics like dials per appointment, show rates, and call quality. You will be responsible for defining and reporting on weekly metrics for both inbound and outbound quality management. Furthermore, you will also be responsible for managing any outsourced resources so they deliver quality outcomes and ROI as well. You will be responsible for script development and testing that maximizes patient conversions (number of dietitian visits scheduled).
Required Skills
- Proven success recruiting, training, and performance managing reps
- A demonstrated history of managing to key performance indicators and an understanding of the levers that go into improving them
- Management and call coaching experience for internal and external resources
- Experience and comfort with cold calling
- Experience writing consumer oriented scripts that create results
- Familiarity with the health insurance and healthcare spaces
- Deep understanding of regulations related to telemarketing
- Experience implementing and managing technology and integrations
- Experience and knowledge of healthy eating practices or experience working with registered dietitians
- Prior experience using CRMs to collect data and manage reporting
- Experience using email cadence software or sales acceleration tools
Why Foodsmart?
Foodsmart is a mission driven organization that creates fulfillment at the end of each day, knowing you are working towards helping people live healthier lives through nutrition. As a fast growing startup, there are significant opportunities for growth early on in your tenure. Besides competitive compensation, we offer many unique benefits, including unlimited PTO, flexible working hours, flexible working location, paid health insurance, monthly gym subsidies, and daily lunch allowances.