About the Role
Title: Head of Sales Operations
Location: Germany (Remote)
Type: Permanent – Full Time
Workplace: remote
Category: Sales Operations
JobDescription:
TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.
The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou’s Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou atwww.trustyou.com
We trust you make an impact!
At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!
Head of Sales Operations (all genders):
Location of the role: Germany (Remote)
Are you passionate about driving revenue growth and increasing operational excellence? TrustYou is seeking a Head of Sales Operations to orchestrate and optimize our sales, marketing, and customer success efforts. This remote role offers a unique opportunity to make a global impact while collaborating with a highly motivated team.
In your role, you will make an impact by..
- Developing and executing a data driven revenue operations strategy, aligning sales, marketing, and customer success functions to maximize revenue potential.
- Overseeing the implementation and utilization of Salesforce and Chargebee to streamline and monitor revenue operations effectively.
- Collaborating with the Chief Revenue Officer to set revenue goals, accurately forecast revenues, and provide detailed performance reports.
- Ensuring all revenue-related activities support the company’s financial objectives, fostering cross-functional collaboration.
- Managing the entire customer lifecycle to optimize acquisition, retention, and lifetime value while prioritizing customer satisfaction.
- Supporting the pricing strategy development and sales promotions in coordination with product management and marketing teams.
- Mentoring and developing the revenue operations team, fostering a culture of high performance and continuous improvement.
You are a perfect fit, if you have
- Bachelor’s or higher degree in Business Administration, Marketing, or a related field.
- Minimum 7 years of experience in revenue operations, sales operations, or a related field, preferably within the SaaS industry.
- Proven track record of developing and leading revenue operations initiatives that drive significant revenue growth.
- Expertise in managing Salesforce and/or Chargebee platforms.
- Strong analytical and strategic thinking skills, with the ability to translate operational execution into financial outcomes.
- Exceptional leadership and communication abilities, capable of motivating teams and engaging with senior management.
- Fluency in English.