About the Role
Health Coach – Remote
Remote, New York, New York, United States of America Boulder, Colorado, United States of America Franklin, Tennessee, United States of America Virtual
Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.
Florida Blue Engagement Team: As part of our Florida Blue Engagement Team as a Health Coach, you’ll play a vital role in making outbound campaign calls to support members in understanding their insurance plan benefits and accessing resources available to them as part of their plan. In addition, you will offer health coaching over the telephone, manage a caseload of engaged members, and be a key resource in empowering our members to optimize their health outcomes. This position requires a commitment to a 40-hour work week, Monday through Friday, with shifts scheduled from 9AM-5:30 PM CST or 10:30-7PM CST.
As a Health Coach at Pager Health, you will be responsible for implementing our lifestyle coaching program. Your role will focus on achieving positive outcomes for our members by connecting them with necessary resources and aligning with client expectations. Through efficient and effective delivery of lifestyle interventions and excellent customer service, you will ensure that every interaction adds value for the member.
- Conduct coaching sessions using various modalities (telephonic, secure message, chat, etc.).
- Guide members in developing personalized action steps and goals aligned with their coaching programs.
- Apply motivational interviewing techniques and adhere to the coaching model while providing relevant communications and educational materials to support members in achieving health and wellness objectives.
- Possess detailed knowledge of each client’s wellness program to respond to member inquiries regarding incentives and program specifics effectively.
- Facilitate referrals to external vendors and client resources as necessary.
- Proficient in utilizing technological tools and systems.
- Able to work in multiple systems simultaneously.
- Document all member interactions to ensure accurate and comprehensive records.
- Support special projects within Care Delivery as needed, such as mentoring new coaches, participating in company initiatives, conducting onsite webinars, and contributing to training development and reviews.
- Strive to achieve all Care Delivery metrics and goals.
- Attend and complete required training sessions.
- Ensure confidentiality in handling all Protected Health Information (PHI) and Personally Identifiable Information (PII) obtained.
Required Qualifications:
Experience:
- 1+ years related work experience in health and wellness coaching, personal training, health education, counseling, or social work required
- Knowledge of health behavior change techniques.
- Passion and personal accountability for improving health of program participants.
- Proficient oral and written communication skills.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Education:
- Related bachelor’s degree or additional equivalent work experience in a health-related discipline including nursing, dietetics, exercise science, counseling, psychology, social work, or health education.
Preferred Qualifications:
- Fluency in both written and spoken Spanish and English.
- Experience with health education in weight management, tobacco cessation, stress management, and physical activity preferred.
- Knowledge and understanding of various biometric results including blood pressure, cholesterol, and weight management preferred
- Master‘s degree in a related field including nursing, dietetics, exercise science, counseling, psychology, social work, or health education.
- National Board-Certified Health and Wellness Coach (NBC-HWC)
- Registered Nurse (RN)
- Registered Dietitian (RD)
- Licensed Therapist or Counselor