Support patients directly by monitoring medical alert systems and ensuring timely interventions. This role combines problem-solving, patient engagement, and real-time response to improve care access and outcomes.
About Modivcare
Modivcare is driving better connections to care. We serve underserved communities through non-emergency medical transportation, personal care, and home health services, helping reduce costs while improving outcomes. Our mission: deliver care access that makes a real difference.
Schedule
- Full-time, Remote (USA)
- Starting pay: $21.64/hour
- 8- or 10-hour shifts, primarily 1st and 2nd shifts
- Includes at least one weekend day
What You’ll Do
- Monitor a high volume of medical alert alarms with accuracy and empathy
- Assess alerts, determine priorities, and coordinate next steps following protocols
- Contact patients, caregivers, and emergency services when required
- Manage inbound calls, provide support, and troubleshoot device issues
- Verify patient data and maintain accurate records in secure systems
- Assist with new client enrollment and ongoing support
- Collaborate with case managers and home service representatives
- Communicate clearly and compassionately with patients and healthcare teams
What You Need
- High School Diploma required; LPN, CNA, or Medical Assistant certification preferred
- 2+ years of healthcare or medical experience
- Call center or monitoring experience a plus
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Proficiency with Microsoft Teams, Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Positive attitude, self-motivation, and ability to work independently or on teams
Benefits
- Medical, Dental, and Vision insurance
- Employer-paid Basic Life Insurance & AD&D
- Voluntary Life Insurance options
- Health & Dependent Care Flexible Spending Accounts
- Pre- and Post-Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off & Paid Parental Leave
- Short- and Long-Term Disability coverage
- Tuition Reimbursement
- Employee Discounts (retail, dining, travel, and more)
Be the steady voice patients rely on in moments of urgency. Your quick action and compassion help connect people to the care they need, when they need it most.
Happy Hunting,
~Two Chicks…