Be the first voice callers hear and the steady guide they need. You’ll deliver compassionate, solutions-focused support while navigating multiple systems and documenting each case with care.
About Senture
Senture supports federal, state, and commercial clients with premium customer care. Agents work within clear protocols, modern web tools, and a growth-minded culture to ensure every caller gets precise, timely help.
Schedule
- Full-time, remote
- Monday–Friday, 8 AM–9 PM (weekend hours as business needs)
- Mandatory 10-week training, 100% attendance required
What You’ll Do
- Answer and resolve inquiries with empathy and professionalism
- Advocate for callers, educate them on next steps, and follow up as needed
- Verify and update records; document every interaction accurately
- Navigate multiple systems and screens while engaging callers
- Meet quality, productivity, punctuality, and attendance metrics
What You Need
- High school diploma or GED
- Call center or customer service experience preferred
- Excellent verbal/written communication, organization, and multitasking
- Confident using Windows-based systems and web tools; quick tab navigation
- Ability to sit for extended periods; strong customer-first mindset
- Must pass background check, drug screen, pre-employment testing, and internet speed test
Work-From-Home Requirements
- Enclosed, distraction-free workspace
- Non-cellular high-speed internet (Fiber/DSL/Cable)
- Minimum speeds: 25 Mbps download / 10 Mbps upload
- Hotspots, satellite, and wireless home internet are not allowed
- All equipment provided by Senture
Benefits
- $17.00/hour, overtime-eligible
- Paid training with growth and development opportunities
- 100% remote role with mission-driven impact
Assessments are required—complete the “Digital Interview” from a computer or laptop to be considered.
Help people feel heard, informed, and cared for—one call at a time.
Happy Hunting,
~Two Chicks…