Job Description
Bilingual Healthcare Customer Care Representative (Remote 100% in Texas)
Austin, TX, US, 75223
Description:
Customer Service Representative Bilingual (100% REMOTE)
We are hiring bilingual Customer Service Representatives to support incoming calls from Spanish speaking individuals looking to answer questions about their Health Insurance. This full-time, 100% remote and offers paid, virtual training. You must have a desktop or laptop computer, high speed internet, and live in one of the states listed below. Interested? APPLY TODAY!
RESPONSIBILITIES:
- Speaking to members about their co payment cost, plan information, claim information, general benefits information.
- ,Calling for referral if needed, why there is a cost to the copay, if services are covered, looking for participating providers.
- Speak to Customers in Spanish & Document the Call in English
- Navigate Through Multiple Computer Applications with Speed & Accuracy
TECHNICAL REQUIREMENTS:
- High Speed, Broadband Internet With At Least 10 MBps Download Speed
- Quiet, Secured Workspace
- A USB Wired Headset with Noise Canceling Microphone
ADDITIONAL REQUIREMENTS
- Must be fluent in Spanish and English
- 18+ Years Old with a High School Diploma/GED
- At Least 1 Year of Customer Service Experience
- Professional Positive Attitude & Courteous Telephone Etiquette
- Open, Flexible Schedule Availability (Evenings/Weekends Required)
- Background Check & Drug Test is Required