Job Description
Note from FlexJobs Staff: Please note, position is open to the state of Washington, excluding Seattle.
Healthcare Customer Service Representative
Remote in Washington
Bringing smiles is what we do at TTEC… for you and the customer. As a Customer Service Representative working remotely in Washington (except in Seattle), you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This position is also available to work on-site located in 3309 N. Cherry St., Spokane Valley, WA 99216.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- High speed internet connection (>25mbps). A hardwired connection to your home router is recommended.
- A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)