Deliver exceptional service while helping patients and providers.
About Teleperformance (TP)
Teleperformance is a global leader in digital business services, with more than 500,000 employees worldwide speaking over 300 languages. We partner with the world’s top brands to simplify, streamline, and improve customer experiences in meaningful ways. At TP, your career growth has no ceiling—our Chief Client Officer started as an agent.
Why You’ll Love Working Here
- Paid training to set you up for success
- Competitive wages
- Full benefits: Medical, Dental, Vision, 401(k) + match
- Paid Time Off
- Employee wellness and engagement programs
- 100% remote – work from home with company support
What You’ll Do
- Field inbound calls, emails, chats, and social media messages to assist customers with healthcare-related inquiries
- Provide clear, empathetic, and professional service to resolve issues or escalate when necessary
- De-escalate challenging situations and maintain professionalism under pressure
- Process payments and requests accurately
- Track call details for auditing and reporting
- Share feedback to improve service delivery
- Upsell services when required
What You’ll Bring
- High School Diploma or equivalent (college a plus)
- At least 6 months of customer service experience
- Must be 18+ with strong communication and problem-solving skills
- Ability to type at least 25 WPM
- Comfortable with desktop computer systems and Windows-based programs
- Customer service or sales background preferred
- Strong organizational skills and ability to adapt to evolving policies and shifts
Work From Home Requirements
- Internet: minimum 15 Mbps download / 5 Mbps upload, <50ms ping, no packet loss
- No satellite, mobile data, P2P, or VPN connections
- Proof of internet speed required
- Clean, quiet, and distraction-free workspace
Location
Remote (U.S.) — must reside in one of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
At Teleperformance, we value inclusion, diversity, and growth. Here, you’re not just answering calls—you’re building a career.
Happy Hunting,
~Two Chicks…