Help people navigate their healthcare needs from the comfort of your home.
About Teleperformance (TP)
TP is a global leader in digital business services, delivering advanced, digitally powered solutions to help the world’s top brands streamline operations in meaningful, sustainable ways. With more than 500,000 employees speaking over 300 languages, TP combines high-tech innovation with human connection to make life simpler, faster, and safer.
Schedule
- Remote position (must reside in Tennessee)
- Full-time hours with paid training
- Collaborative, virtual work environment
Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- De-escalate and resolve issues professionally
- Escalate cases when necessary
- Process payments and maintain accurate records for auditing and reporting
- Provide feedback on recurring issues and suggest improvements
- Upsell services if required
Requirements
- 6+ months of customer service experience preferred
- Must be 18+ with a high school diploma or GED
- Typing speed of at least 25 wpm
- Proficient with Windows operating systems
- Strong verbal and written communication skills
- Logical problem-solving abilities
- Organized with solid prioritization skills
Work from Home Requirements:
- Internet: Minimum download 15 Mbps / upload 5 Mbps, no packet loss, ping under 50ms
- No satellite, mobile data, P2P, or VPN connections
- Proof of internet speed required
- Quiet, distraction-free workspace
Benefits
- Competitive wages
- Full benefits (medical, dental, vision, 401k, and more)
- Paid time off
- Employee wellness and engagement programs
At TP, your career can grow as far as your ambition takes it — our Chief Client Officer began as an agent.
Happy Hunting,
~Two Chicks…