About the Role
Title: Healthcare IT Account Manager I – Remote
Location: USA-
Job Description:
Remote
Full Time
Entry Level
Share
***We are currently accepting applications for this evergreen role, as we continuously seek talented individuals to join our team. This position remains open as part of our ongoing growth and evolution, with applications reviewed on a rolling basis.
If you meet the qualifications and are interested, we encourage you to apply, even if the role is not immediately available.
——————————————————————————————————————————————
Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full-time, remote Healthcare IT Account Manager I to join our team!
The Healthcare IT Account Manager I (FLSA exempt role) will be responsible for managing a portfolio of healthcare clients, ensuring their satisfaction, and driving revenue growth through innovative IT solutions. You will serve as the primary point of contact, fostering strong relationships with healthcare organizations, understanding their unique needs, and aligning our IT services and solutions to enhance patient care, compliance, and operational efficiency.
**Candidates located in PST, MT, or CST time zones are preferred.
Responsibilities:
- Serve as the primary point of contact to understand client needs, goals, and challenges.
- Provide excellent customer service and ensure client satisfaction.
- Build and maintain strong relationships with assigned client accounts.
- Identify opportunities for account growth within existing client accounts.
- Collaborate with subject matter experts to develop upselling and cross-selling strategies.
- Work closely with clients to understand their evolving needs and proactively propose solutions to drive client retention and revenue growth.
- Forecast and track key account metrics.
- Conduct regular account reviews, assess performance metrics, and identify areas for improvement.
- Address client concerns and issues in a timely and effective manner.
- Collaborate with internal teams to resolve problems, exceed client expectations, and maintain high client satisfaction.
- Other duties, as assigned.
Requirements:
- A bachelor’s degree in a related field is required.
- Minimum of 2 years of account management experience is required.
- Healthcare experience is preferred.
- Ability to travel overnight, up to (20%).
- On-call availability for after-hours, as needed.
- Ability to work overtime hours to meet project deadlines as required.
- Exceptional written and oral communication skills.
- Practical experience working with various levels of management.
- Ability to analyze complex business and technology issues while understanding a prospective client’s solution requirements.
- High energy with strong initiative, unquestionable reliability, and follow-through, self-directed and organized.
- Ability to multi-task and excel in a fast-paced environment.
- Flexible and adaptable with regard to learning and understanding new technologies, and teaching them to end users at all levels.
- Detail oriented with a professional demeanor.
- Ability to manage stressful situations.
- Use, protect and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.