Job Description
Title: Healthcare Service Specialist – Remote
Location: United States
TruBridge, a leading software company in the healthcare field, is seeking applicants for our Healthcare Service Specialist team. If you are looking for an exciting career in an ever-changing industry, then TruBridge is the place for you.
Job Description: This position is responsible for assisting patients with questions regarding medical statements and processing payments through incoming and outgoing calls while maintaining a professional level of customer service. This is not a hard collections agency and no sales quotas to meet.
Full time Differential for evening shift. No Overnight or Weekends.
Essential Duties and Responsibilities:
- Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
- Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
- Responsible for consistently meeting production and quality assurance standards
- Process credit card payments accurately against the patient’s account(s)
- Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Protect customer information by keeping all information confidential
- Updates job knowledge by participating in educational opportunities
- Document and update patient accounts with
- Able to work in a fast-paced environment
- Communicate effectively and consistently within team
Why Should You Join Our Team?
- 3 weeks paid Training
- Earn time off starting on Day 1
- 9 Company Paid Holidays
- Medical, Dental and Vision Insurance
- Company Paid Life and AD&D Insurance
- Company Paid Long-Term Disability Insurance
- Voluntary Short-Term Disability, Accident insurance, ID Theft Insurance,
- 4 weeks paid Maternity Leave after 3 years of employment
- Flexible Spending or Healthcare Savings Accounts
- 401K Retirement Plan with competitive employer match
- Casual Dress Code
- Advancement Opportunities to grow within the company
Requirements:
- Call Center: 1 year (Preferred)
- Customer Service Experience (Preferred)
- Basic Computer and Math skills (Required)
- Reliable High-Speed Internet Access (Remote Employees)
Education:
- High school or equivalent (Preferred)
- Paid Differential for Spanish Speaking Bilingual Agents