About the Role
HELP DESK
Location Austin, Texas
ZIP/Postal Code 78753
Job Type Contract,Perm Possible
Category Help Desk
Req # MSY-685502
Pay Rate $15 – $23 (hourly estimate)
JOB DESCRIPTION
One of Insight Global’s Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical supporting various retail store associates with technology needs.
The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts.
The candidate will identify and investigate store associates’ problems with the store’s computer hardware, such as registers, desktops, laptops, scan guns and signature pads. The Help Desk agent will troubleshoot basic printers (HP, Lexmark), mobile printers, and barcode blaster. This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc.
REQUIRED SKILLS & EXPERIENCE
1 year of customer support experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.