Job Description
Title: Helpdesk Support
Location: United States
Contract
Type: Remote
Workplace: remote
JobDescription:
CI Web Group, Inc. is a Digital Marketing Agency with employees located all over the world, working remotely. We are creative, customer-centric, data-forward and our goal is to provide a caring, educated, results-driven, experience for our customers. We are a full service digital marketing agency that provides various services to primarily Home Service Companies throughout the United States & Canada.
Job Overview:
The Part-Time IT Support Specialist, also known as Help Desk Support, is responsible for providing technical assistance and support to end-users within the organization. This includes troubleshooting hardware and software issues, assisting with network problems, and delivering exceptional customer service to ensure a positive user experience.
Responsibilities:
Technical Support:Provide first-level support to end-users, responding to inquiries and resolving technical issues related to hardware, software, and network systems.
Problem Resolution:Diagnose and resolve technical problems through effective troubleshooting, ensuring timely and accurate solutions.
Remote Support:Use remote support tools to assist users in different locations, resolving issues efficiently.
User Training:Assist users with basic training on software applications and technology usage to enhance their skills and reduce recurring issues.
Documentation:Create and maintain documentation for common technical issues and solutions, contributing to the organization’s knowledge base.
System Overhaul for Efficiency and Cost Savings:Lead or participate in the overhaul of current systems to ensure optimal efficiency and identify opportunities for cost savings. Collaborate with relevant teams to implement improvements and enhancements.
User Account Management:Ensure the timely and accurate onboarding of new hires by provisioning user accounts and access to systems. Likewise, facilitate the offboarding process by promptly removing access during employee departures.
Computer Distribution and Asset Tracking:Manage the distribution of computers and IT equipment to employees. Implement and maintain an asset tracking system to monitor hardware inventory, ensuring accurate records of equipment assignments, movements, and retirements.
Qualifications:
Education:Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Relevant certifications may be considered in lieu of a degree.
Experience:Proven experience in a similar IT support role, demonstrating proficiency in troubleshooting and resolving technical issues. Experience with Zoho One.
Technical Skills:Strong knowledge of computer hardware, software, operating systems, and networking concepts.