About the Role
HomeLending Associate
Remote
1. Sales Loan Conversion /Regular /Remote
Better is reimagininghomefinance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make thehomebuying journey more approachable and understandable andhomefinance more affordable and accessible. Here are some interesting facts to help you get to know Better:
– Weve funded over $100 billion in loans for our customers, more than any other fintech
– We ranked #1 in the U.S. on LinkedIn’s Top Startups 2020 and 2021
– We are Forbes Best Online Mortgage Lender for 2023
– We are USA Todays Best Mortgage Lenders of 2023, Best for FHA Loans
– We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
– And were just getting started!
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
Were looking for best in class, award-winning sales agents as part of our mission to make a Better Mortgage available to all Americans. At Better, our team ofHomeLendingAssociatesare responsible for more than just generating loan applications we count on them to help us continually innovate and ensure were bringing best-in-class customer service to the mortgage industry. As part of the team, youll be on the front lines of making every borrowers mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better’s core technology and message.
TheHomeLending Associate (HLA)role is often a stepping stone toward our licensed Loan Consultant role. Top performers in the HLA role may have the opportunity to earn their mortgage licenses and be promoted into a Loan Consultant role over time.
Responsibilities
- Managing a pipeline of business prospects, whether starting theirhome-buying journey, refinancing their existinghome, or looking for ahomeequity line of credit
- Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)
- Assistinghomebuyers with their mortgage application, including answering customer calls and making outbound follow-up calls
- Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)
- Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively
- Ability to understand the customers timeframes and objectives and have aflexibleapproach to meet the customers needs
- Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions
Qualifications
- Minimum 2 years of sales experience (with at least 1 year in the mortgage industry)
- Track record of beating quota, with references that verify motivation, success, and work ethic
- Highly motivated; a self-starter with a highdegreeof ownership and a strong customer focus
- Organized with strong time management skills
- Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds
- Strong written communication skills
- Ability to troubleshoot and solve problems independently