Help homeowners access their equity and reduce financial stress while working fully remote. If you’re patient, empathetic, and love solving problems for real people, this role puts you at the heart of a mission-driven fintech team.
About Hometap
Hometap helps homeowners unlock equity without taking on debt, offering an innovative investment model that supports financial freedom and life goals. The company is recognized by Forbes, The Boston Globe, and Inc. for culture, innovation, and impact. Expect a collaborative environment that values learning, growth, and genuine connection.
Schedule
Full-time, remote
Work 9 AM – 5 PM Pacific Time
Training on East Coast hours for first 3 weeks
Fast-paced, mission-driven startup environment
What You’ll Do
- Serve as first point of contact for inbound calls, emails, and chat
- Help homeowners navigate the process and resolve questions
- De-escalate challenges with patience and empathy
- Document interactions and surface trends for continuous improvement
- Collaborate with sales, operations, and marketing to enhance customer experience
What You Need
- 1+ year of customer support experience
- Comfort in fast-moving, collaborative environments
- Strong organization and communication skills
- Ability to stay calm and solution-focused during escalations
- Prior remote work experience and solid tech skills
Benefits
- $60,000 annual salary
- Meaningful equity participation
- Medical, dental, vision, 401(k) match
- Unlimited PTO and work-from-home stipend
Interviews begin soon — customer-focused problem-solvers encouraged to apply.
Support homeowners and grow your career with a top-rated fintech team.
Happy Hunting,
~Two Chicks…