Job Description
HR Customer Service Representative
orlando, florida
$16 – $18 per hour
temporary
high school
reference AB_4460928
- 16.00-18.00 pay rate
- 3 month contract to start
- Remote: Local to Orlando
- Hours: 9 am to 6 pm
- Must have call center experience OR HR experience – both is preferred
- Training: The training schedule will be working with a trainer during scheduled hours, usually about 4 weeks before they are answering calls independently.
The Human Resources (HR) Customer Service Representative is the first point of contact for employees calling into the Employee Contact Center with HR-related questions or issues.
The HR Customer Service Representative is charged with quickly analyzing the information from the employee and through system resources to accurately and efficiently provide direction or resolution to the employee or engage appropriate escalation resources for assistance.
Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Customer Service Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality.
The HR Customer Service Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions.
salary: $16 – $18 per hour
shift: First
work hours: 8 AM – 4 PM
education: High School
Responsibilities
• Support and demonstrate the customer service expectations and achieve relevant performance metrics
• Demonstrate ownership and positive influence over self and team engagement
• Serve as subject matter expert for employee and manager inquiries for assigned functional area
• Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
• Apply documented procedures, policies, and practices to accurately research and respond to calls/cases received
• Utilize sound judgement to make appropriate determinations on resolutions needed
• Utilize tools and resources to perform responsibilites accurately and efficiently
• Escalate requests/issues outside of process or scope for role to HR Specialist and/or Supervisor
• Maintain appropriate documentation in case notes on discussions completed
• Maintain understanding and knowledge of organization HR policies related to functional area
Skills
- Human Resources (1 year of experience is required)
- Customer Service (1 year of experience is required)
Qualifications
- Years of experience: 1 year
- Experience level: Experienced