Job Description
HR Customer Service Representative
orlando, florida(remote)
$15 – $18 per hour
temporary
bachelor degree
shift: First
work hours: 8 AM – 5 PM
category healthcare support occupations
reference AB_4422725
Job details
HR Customer Service Rep
- Number of positions: 2
- Location: Remote Local to Orlando
- Pay Rate Range: $15-$18
- Shift: 1 8:00 am 5:00 pm 1-9:00 am 6:00 pm
- Temp Only for now
GENERAL SUMMARY:
The Human Resources (HR) Customer Service Representative is the first point of contact for employees calling into the Employee Contact Center with HR-related questions or issues.
The HR Customer Service Representative is charged with quickly analyzing the information from the employee and through system resources to accurately and efficiently provide direction or resolution to the employee or engage appropriate escalation resources for assistance.
Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Customer Service Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality.
The HR Customer Service Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions.
Responsibilities
Support and demonstrate the customer service expectations and achieve relevant performance metrics
Demonstrate ownership and positive influence over self and team engagement
Serve as subject matter expert for employee and manager inquiries for assigned functional area
Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
Apply documented procedures, policies, and practices to accurately research and respond to calls/cases received
Utilize sound judgement to make appropriate determinations on resolutions needed
Utilize tools and resources to perform responsibilites accurately and efficiently
Escalate requests/issues outside of process or scope for role to HR Specialist and/or Supervisor
Maintain appropriate documentation in case notes on discussions completed
Maintain understanding and knowledge of organization HR policies related to functional area
Skills
- Call Center Support (2 years of experience is required)
- Customer Relations
- Human Resources (2 years of experience is required)
Qualifications
- Years of experience: 5 years
- Experience level: Experienced