Job Description
Implementation Representative
Department:CUSTOMER SERVICE
Location:
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Tired of your cubicle? Wouldn’t you like to work for a company that prioritizes remote-first employment and lives in the world of boats, planes, RVs, motorcycles, ATVs, and trucks? Of course you would, and that’s us.
The Implementation Rep is responsible for driving the onboarding process for all Boatline dealers, including inventory support, lead management and account setup. You will manage and maintain the customer relationship, in all aspects, for the initial phase of their relationship with our business. You will continuously deliver top notch service to ensure customer satisfaction and retention with our Boatline products and ensure there is a smooth onboarding experience.
What You’ll Do
- Maintain high-touch communication with sales teams during the initial stages of customer account creation to ensure red flags and dealer engagement metrics are noted and handled.
- Ensure accurate timely setup of new accounts and account changes, collaborating with data integration teams where needed for feed set up.
- Encourage Trader Traxx Engagement and training attendance via Dealer Education Specialist and provide early intervention with inventory support and education
- Escalate technical issues to help desk specialists and promptly communicate progress to customers
- Conduct account service and assessments pursuant to department guidelines
- Utilize appropriate team resources when servicing accounts and log detailed notes and findings and appropriate software programs
- All other duties and responsibilities as assigned
What We’re Looking For
- High school diploma or equivalent level of education
- 1-3 years of customer service experience
- Strong computer literacy and knowledge of computer software, such as Microsoft Office, Excel and Google Suite
- Exceptional interpersonal skills and superior customer service and effective communication skills, both verbal and written, to internal and external customers
- Ability to collaborate and work across teams and departments
- Ability to think quickly and provide customers with solutions in a prompt manner
- Ability to handle multiple tasks and re-prioritize as needed within a fast paced environment