About the Role
Title: Implementations Services Associate
Location: Remote – United States
Job Description:
LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we’ve secured more than $156M in four funding series to help us grow into the company we are today, but we’re not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.
We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.
Risk is a team sport, and the strongest teams are made up of diverse talent. We’ve worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees’ views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.
Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do – with our customers, our employees, and all we interact with.
We are proud to have been included as a top workplace by Built In, Crain’s Chicago Business, and the Chicago Tribune.
About the Role
We are seeking a Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services, and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.
How you’ll spend your time:
- Assist new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
- Work directly with customers to configure Risk Cloud applications that meet their business objectives
- Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
- Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
- Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
- Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible, with a heavy focus on value creation.
- Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
- Collaborate cross-functionally with Solutions Engineering and Customer Success throughout the customer journey
We get excited about you if you have:
- 2+ years of experience in GRC Consulting, Solutions Architecture, Sales Engineering, SaaS Implementation/Professional Services, or a similar role with a strong foundation in GRC, Risk Advisory, or Security preferred industries
- Intermediate technical knowledge working in Excel or a similar product
- Highly motivated, driven and passionate about technology and customer success
- Ability to manage multiple accounts/priorities at a time – project management, organization, time-management, and attention to detail are critical
- A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help