About the Role
Title: Inbound Answering Service: Dental Answering Service Representative
Location: Brazil (Remote)
Job Description:
US Based Client. Must be Proficient in English Written and Verbal Skills.
Only Resume Written in English will be Accepted.
A successful dental answering service team member pays great attention to detail. The team
member goes above and beyond with dedication to our patients, dental clients, and team members.
Culture champions are professional, kind, and motivated to make a difference for others. Being
growth-oriented in a remote position means being self-aware, accountable, and goal-oriented
individuals with a purpose.
Requirements
The Role:
A successful Dental Answering Service team member Pays Fanatical Attention to the details and Goes Above and Beyond toward the dedication of our culture and team. Culture Champions are professional, kind, and motivated to make a difference for others. Being Growth Oriented in a remote position means being dedicated, setting goals and accurately completing tasks daily.
The Role Responsibilities:
Handle inbound calls from patients who are calling local dental practices across the US and
assist them with their needs/reason for calling
Submitting accurate information and notes through our practice portal software
Scheduling, rescheduling, canceling and confirming patient appointments
Learn and navigate multiple practice management software scheduling systems
Represent our dental offices in a friendly and professional manner
Offer a positive mindset with team members, patients, and customers
Highly punctual, adhere to schedule and attendance policy
Demonstrate empathy while answering patient questions and concerns
Provide shadowing to trainees when needed
Attend video meetings for performance reviews, 1 on 1’s and quality review meetings
Qualifications:
2-3 years of call center customer service experience required
2-3 years of Inbound call center experience required
Demonstrated tenure in previous roles of 1+ years
Excellent written and verbal communication skills
Experience handling high call volume in the English language
Ability to empathize with our patients and their needs
Ability to multi-task at high levels
Remote work requires employees to be technologically inclined to self-troubleshoot if needed
Positive can-do attitude
Detail-oriented and good organization skills
Typing skills of 55+ WPM
Ability to work well with others
Ability to secure confidential information and comply with HIPAA
Dental experience is a plus