About the Role
Inbound Member Contact Specialist (full-time), CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
Job Category: Member Services
Requisition Number: INBOU001905
Full-Time
On-site
Rate: $17 USD per hour
Op Center – Oak Forest Dr
Onalaska, Operations Center
Onalaska, WI 54650, USA
La Crosse – Losey
La Crosse, Losey Blvd. Office
La Crosse, WI 54601, USA
Tyler – West
Tyler, West Loop Office
Tyler, TX 75701, USA
Job Details
Description
Are you friendly? Are you professional? Are you knowledgeable and want to learn and grow? Are you looking to start a rewarding career in the financial industry, opening your door to new opportunities with personal and professional growth within a well-established organization?
If you love helping people feel confident about their financial journey and enjoy working in a friendly, supporting, and engaging environment, then our Inbound Member Contact Specialist position at Altra Federal Credit Union is the perfect job for you!
As a Member Contact Specialist, you will:
Act as the virtual branch for many of our members locally and nationally answering inbound calls, emails, live chats and cross selling of products and services. Driven by knowledge, efficiency, and high-value interactions, the Member Contact Center creates a positive experience by embracing a “member-first” mindset.
Responsibilities include, but are not limited to:
- Providing prompt member information, assistance, and correspondence in response to telephone inquiries. This includes, but is not limited to, follow up via email, fax, live chat, and mail.
- Engaging and coordinating the assistance of employees from other departments to provide prompt resolution to members’ problems.
- Anticipating member’s financial needs and cross-selling Altra’s products and services to help our members live their best lives!
- Modeling Altra’s service standards of being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
A High School diploma, GED or HSED is required. A minimum of one (1) year of similar or related experience is required. Previous fast paced environments would be helpful, but not required. Call center experience preferred, but not required. Bilingual abilities are a plus!