About the Role
Title: Inbound/Outbound Queue Associate
Location: Columbus OH USA
Full Time
Remote
Position Summary
Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs. Promotes/supports quality effectiveness of Healthcare Services
Required Qualifications
2-4 years of previous Customer Service experience
Preferred Qualifications
Medical Assisting, Medical office experience. Familiarity with medical terminology and concepts used in care management. Effective communicator, strong customer service skills, computer literacy in order to navigate through internal/external computer systems. The ability to effectively communicate in a multi-disciplinary team.
Education
High school diploma or GED