If you can stay calm on the phone, explain billing in plain English, and keep clean notes while juggling systems, this is a solid remote “patient advocate + billing support” role inside CVS Specialty.
About CVS Health
CVS Health supports patients across pharmacy and specialty services, helping people navigate care, coverage, and reimbursement with a focus on service and quality.
Schedule
- Full-time, 40 hours/week
- Monday–Friday, 8-hour shifts scheduled between 8:00am–8:00pm EST
- Remote, posting is tied to Pennsylvania
What You’ll Do
- Answer inbound calls and resolve patient billing and reimbursement questions
- Learn CVS Specialty’s order-to-reimbursement process and how service impacts patient outcomes
- Help patients navigate complex billing and reimbursement steps to keep things moving
- Build rapport with patients through clear, relevant conversation
- Handle tough or emotional calls with empathy and appropriate urgency
- Document every interaction in the revenue cycle system, accurately and consistently
- Review issues, take next steps, and follow up to resolution
- Gather patient info to evaluate payment plan eligibility
- Meet call center metrics (call volume + call quality)
- Coordinate across departments using technology tools and internal systems
- Surface potential trends/issues to leadership
What You Need
- 6+ months experience in healthcare billing/reimbursement/collections and/or infusion services
- Computer comfort + 1+ year with Microsoft Word, Outlook, Excel
- Strong written/verbal customer service skills
- Able to work independently and with a team
- Ability to provide emotional support and empathy
- Flexible for the shift window (8a–8p EST)
Preferred Qualifications
- 1+ year healthcare billing/collections/reimbursement and/or infusion services
- 1+ year pharmacy billing and reimbursement experience
Benefits
- Pay range: $17.00 – $28.46/hour (offer varies)
- CVS benefits package (medical plans, 401(k), stock purchase plan, wellness programs, PTO, etc.)
Urgency
This posting says the application window closed 01/30/2026. If you’re seeing it live anyway, it might be reposted or still accepting applications internally, but treat it like “apply now or move on.”
Reality check: this job is empathy + precision + speed. If you hate billing language, insurance rules, or getting measured on call metrics, it’ll feel like a treadmill. If you’re good at problem-solving with people who are stressed out, it’s actually a strong lane.
Happy Hunting,
~Two Chicks…