Job Description
Title: Inbound Success Coach (Entry-Level Sales)
Location: Remote – Japan
Who are we?
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It’s our mission to not just help them grow, but to help them grow better.
At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our Tokyo office is located in Otemachi Tokyo, however this role is open to remote workers based anywhere in Japan.
What’s the role?
Do you want to join a high producing and impactful sales and service team at HubSpot? The mission of the Inbound Success Coach (customer service) team is to provide customers and prospects with the most immediate and high quality first interaction with HubSpot in order to drive great customers. This is an entry level role for perfect for someone passionate about building a career in sales.
What will you do?
- Navigate a high volume of product and sales related inquiries
- Conduct consultative pre-qualification of prospects for HubSpot’s sales process via phone, live chat, and email
- Help remove technical barriers for our users and recommend software best practices
- Set up high quality appointments with the appropriate sales team members for Inbound Growth Assessments
- Identify and deliver best next steps or resources to assist customers and users
- Collaborate cross-functionally within HubSpot to improve experience for HubSpotters and HubSpot customers/users alike
Who are you?
- Native level Japanese and fluent English
- Excellent written and verbal communication skills
- A strong technical aptitude to help our users succeed with the HubSpot software
- A passion for helping our prospects businesses grow
- Initiative to find the resources needed to be successful in this role
What are the benefits?
- Work From Home options available. You choose Home, Office or Flex!
- World Class New Hire Training
- Stock units – so that you can share in HubSpot’s future success
- An education allowance up to $5,000 USD/annually
- Unlimited Time Off Policy
- Health Insurance Allowance
- Free books program
- Annual fitness reimbursement
- Five-year sabbatical – Paid 4 week sabbatical with USD$5k bonus!
- A clear career advancement path, with potential for global mobility opportunities
- Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
- HubSpot is proud to be recognized by Work180 as an Endorsed Employer for All Women. We’re committed to building an equitable company that is diverse and inclusive.