About the Role
Inside Sales Associate – Work from Home
San Antonio, TX
Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for headquartered in Dallas, Texas. We partner with colleges, high schools, and service organizations to engage their alumni and members. We receive calls from alumni/members to capture their personal stories for the Oral History Projects, collect data to update directories, and sell published books along with alumni merchandise. Our purpose is to capture, curate, and preserve the world’s stories. Join us and work with people who like to have fun and celebrate our unique culture!
Inside Sales Associates Job Description
We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance!
What you bring:
- A love for sales, and a positive mindset, eager for a challenge.
- Ability to work in a structured and process-driven sales environment.
- Proactive and quick decision-making capabilities, and personal excellence.
- Motivated and results-driven.
- Great keyboarding and spelling skills.
- Your authentic self and personality. We are hiring you for YOU!
How we differ from other Contact Centers:
Our Culture! We are characterized by a vibrant atmosphere of joy and gratitude. It fosters an environment where Associates are encouraged to grow and learn continuously, with a strong emphasis on recognition for their contributions. We live and breathe our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant’s Heart. We believe in promoting within!
Inside Sales Responsibilities:
Inbound and Outbound Calls:
- Handle a high volume of 30-50 inbound and outbound calls from clients.
Client Engagement:
- Handle every interaction with clients with professionalism and care, to ensure every client is referenceable and that we consistently represent our Partners to the best of our ability.
Sales Processes:
- Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures.
- Build value throughout the call, update client records, and pitch three branded apparel offerings on every call. Light fundraising and donation collection.
Coaching and Training:
- Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices.
Independent Sales Activities:
- Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required.
Feedback Loop:
- Actively seek feedback from your leaders, sales team, and peers to continuously improve the quality of service and address growth areas.
Accountability and Attendance:
- Maintain excellent attendance and punctuality to ensure consistent coverage to care for our clients by keeping your commitments to your schedule, breaks, lunches, and meetings to optimize team collaboration and workflow.
Requirements
Requirements for Inside Sales Associates
- This position is remote however, the employee must live permanently in AL, AR, FL, GA, KS, MI, MO, MS, OK, SC, TN, TX, and VA.
- Minimum 1 year of total work history – professional sales experience or 4-year college degree (preferred).
- Minimum High School Degree or equivalent.
- Must complete a background check within 48 hours of receiving an offer.
- Must complete a reference check (3 professional references needed).
- Must have a quiet workspace: Free of disruptions for professional call handling.
- Experience preferred in making high-volume sales calls.
- Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred.
Technical Requirements:
- Must have hard-wired Internet Connection: We are unable to work off Wi-Fi.
- Must have a Download speed above 10/ Upload Speed above 5.
- Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally.
- Desktop Equipment provided: You must work off our equipment.
Physical Requirements:
Must be able to sit for long periods of time.