Job Description
Insurance Customer Service Associates
POST NUMBER: 348604
Fort Lauderdale, FL, US On-Site
Insurance
$ 20.00 – 21.63 hourly
contract-to-hire
Vaco is hiring several Insurance Customer Service Associates for a fully remote opportunity. This role requires a 20-44 or 2-20 license. Candidate must live in Florida.
The Customer Service Associate will assist clients with issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company.
The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
Overview:
- Servicing accounts, making and receiving calls to and from clients, answering client questions
- Update the company database by inputting information from each call and keeping every customer field current
- Collaborate with Management team for data entry projects and miscellaneous projects
- Scanning and filing documents into the company database
Experience/Skills/Licensing:
- Customer Service Insurance License (2044 or 220 licenses also acceptable)
- Minimum two years’ experience in a customer service role within an insurance agency or company
- Upbeat personality that comes across to customers on the phone
- Advanced computer skills including: MS Office Word, Excel, Outlook plus accurate typist, and savvy to toggle amongst many websites
- Strong verbal and written communication skills.
- Completes tasks timely and accurately.
- Self-motivated, Organized, Detail-Oriented
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.