Job Description
Insurance Customer Service Representative
syracuse, new york
$19.99 – $20 per hour
temp to perm
associate degree
shift: First
work hours: 8:30 AM – 5 PM
category office and administrative support occupations
reference AB_4318806
Job details
Randstad in partnership with The Hanover Insurance Group is actively seeking Claims Service Representatives to join their Claims Customer Service Center on a temp to perm basis, at their office in Syracuse, NY. The Hanover Insurance Group is an industry-leading property and casualty insurance company with over 160 years of rich history and tradition.
Recognized as One of America’s Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover offers a collaborative, inclusive environment committed to each employee’s development and growth. It’s not just a job, it’s a career, and we are here to support you every step of the way.
As a Claims Service Representative, you will play a vital role in The Hanover’s success by helping our customers when they are in need.
You will be the first point of contact a customer has when they experience an unexpected loss to their vehicle, home or business. In that critical moment, you represent The Hanover brand in your ability to respond with empathy so our customers can get back on the road, back in their home and/or back in business as easily as possible.
Guided by your manager, you will provide general assistance to agents, insureds, and claimants, matching their needs with our services using provided scripts to assist you in serving our customers. What’s in it For You?
Career Development: Average 3-4 month temp to hire employment; robust training and development, on-the-job experiences, personalized coaching and ongoing mentorship
Flexible Schedule:
- In-office during training period 7.75 hours/day (38.75 hours/week) Monday-Friday 8:30am-5:00pm After training is complete typically 3 days in office, 2 days remote; hours may flex between 7:30am – 6pm
Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401k
Responsibilities
- Respond to electronically and phone summited claim losses and first notice of loss calls from claimants, insureds and other parties
- Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
- Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
- Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file
- Applies basic communication skills to interpret caller’s inquiries and offers available options
- Utilizes established workflows to initiate claim activities as required
- Recognizes coverages, claim processing requirements and related claims systems
- Learns to identify claims and takes appropriate actions
- Contacts vendor to establish language services for language interpretation and translation
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Call Center Support
- Customer Service
Qualifications
- Years of experience: 0 years
- Experience level: Experienced